According to the Cegos Observatory, in 2018, 20% of employees say social climate has improved at their workplace, against 9% in 2014. But, we have to measure these evolutions to perceive them! So, how do we do? A Few Barometer…
The Average NPS In Car Dealership And How To Improve It
What Is The NPS ? The Net Promoter Score or NPS is a customer loyalty indicator invented in 2003 by Fred Reichheld (The One Number You Need To Grow). Why do we use it ? Because it is simple and synthetic….
Collaborative Innovation, A Good Idea For Your Firm ?
According to this recent article of La Tribune, companies are increasingly adopting collaborative innovation. It has even become one of the main trends this year. Let’s be honest, the name is appealing. But, what is it exactly ? And how…
Tourist Offices From The Future, Really ?
“Tourist office”… that’s a rather old school word. Therefore, this summer tourist offices have been all over the internet. They still attract lots of tourists. In Montpellier, a French city, the tourist office welcomes 2000 to 3000 visitors a day…
How To : Turn Your Employees Into Brand Ambassadors
At the moment you read this, 85% of employees are not engaged*, or actively disengaged from their company. Yet turning them into ambassadors of your brand is more than beneficial to you, as for them. So how do we do…
Major Rise Of Ecological Concern In Customer Reviews!
At I Feedback Now, we see hundreds of opinions every day. And, for some time now, there has been a trend: more and more opinions ecological opinions! This is very good news, which proves that consumer expectations continue to grow…
Contextualization of data: revolutionize your customer relationship!
According to Markess, 45% of decision-makers say they don’t listen enough to their clients. Data contextualization may be a game-changer. Indeed, this trend is increasingly extending to the management of the customer relationship and the optimization of the customer journey….
How To Finally Improve Patient Experience Of Seniors In Your Institution?
Silver Economy is what’s at stake tomorrow. By 2040, according to INSEE, 1 in 4 people will be 65 years of age or older. In this context, seniors will make up an increasing share of your patients. You owe it…
Manage your human resources like an ethical entrepreneur
In France, according to the OECD, only half of small and medium-sized enterprises are located at an appropriate level of CSR. 7% of them reach an exemplary level. So how do you become an ethics pro, an ethical boss? What’s…
With Suppliers, Take On The Challenge Of Ethical Entrepreneurship
Ethical entrepreneurship seems to be the new challenge for businesses in 2019. According to the official CSR (Social Responsibility of Enterprises) website, the list of the 131 most ethical companies in the world included three French companies in 2016: L’Oréal,…