Retail outlets – especially small businesses – are increasingly threatened by the rise of e-commerce, favoured by successive lockdowns. This change in consumer purchasing habits is very real. The latest...
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Feedback To Improve Your Company’s Operational Performance
Agility in business, especially in times of crisis, improves the company’s operational performance. The latest report by the McKinsey Institute (The journey to an agile organization) shows a 30% to...
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Agile Management To Handle Global Uncertainty
At this particular time of health crisis, it is essential to adapt its management. This includes increased agility, in order to avoid possible demotivation of employees or even a general...
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Is Your Business A Great Place To Work?
Is a Great Place To Work the certainty of choosing your employer right? For 25 years, the eponymous organization issues has been delivering labels and certifications. A great way to...
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Feedback To Improve Your Company’s Operational Performance
Agility in business, especially in times of crisis, improves the company’s operational performance. The latest report by the McKinsey Institute (The journey to an agile organization) shows a 30% to...
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Can We Still Rely On Customer Reviews?
Are reviews fake news? According to the latest Praxidia study, 31% of French people no longer trust customer reviews. Fakereviews have made their way onto the web. So how do...
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Driving Customer Satisfaction In 3 Simple Indicators
What Is Client Satisfaction? Customer satisfaction is generally seen as the mainstay of loyalty. It can be measured in two ways. First in qualitative mode, with a customer testimonial for...
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Contextualization of data: revolutionize your customer relationship!
According to Markess, 45% of decision-makers say they don’t listen enough to their clients. Data contextualization may be a game-changer. Indeed, this trend is increasingly extending to the management of...
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How to finally improve the patient experience of seniors in your organization ?
Silver Economy is what’s at stake tomorrow. By 2040, according to INSEE, 1 in 4 people will be 65 years of age or older. In this context, seniors will make up an increasing share of your patients. You owe it to yourself to pamper them. Here’s how…
Major Rise Of Ecological Concern In Customer Reviews!
At I Feedback Now, we see hundreds of opinions. And, for some time now, there has been a trend: more and more opinions related to ecology! This is very good news, which proves that consumer expectations continue to grow and diversify. How can we adapt as a company to these ecological requirements?
How to : Turn you employees into Brand Ambassadors
At the moment you read this, 85% of employees are not engaged, or actively disengaged from their company. Yet turning them into ambassadors of your brand is more than beneficial to you, as for them. So how do we do that?
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